Refund policy

 

Return & Exchange Policy – Stunning Apparels

At Stunning Apparels, we want your shopping experience to be as delightful and stress-free as possible. That’s why we offer a customer-friendly return policy on returnable products. We promise to handle every case with fairness and transparency.

Eligibility for Exchange and Refund:

  1. Damaged or Defective Items:
    If you receive a product that is damaged, defective, or broken, you are eligible for a return or exchange.

  2. Incorrect or Misrepresented Items:
    If the item you received is not as described on our website or if the wrong item was sent, we will happily arrange a replacement or refund.

  3. Non-returnable Items:

    • Sale or discounted items are not eligible for return.
    • Booking amounts are non-refundable once the order has been dispatched or is in process.

  4. Packaging Damage:
    If the courier bag or parcel packaging appears damaged, please record a video while opening the package. This will help us process any claims for damage or issues more efficiently.

  5. Time Limit for Complaints:
    Any concerns or complaints must be reported within 48 hours of delivery. Unfortunately, we will not be able to accept claims made after this period.

  6. Missing Complimentary Items:
    Complimentary items such as shoes or headbands, when offered with a dress, are not charged separately. If such items are missing, we regret that a refund cannot be issued. However, we will do our best to include them in your next order if possible.